FAQ
Do you offer in-person sessions?
Yes, in-person visits are on Mondays
Does your practice prescribe psychiatric medication?
Dr Ching-Ching Ruan is not licensed to prescribe psychiatric medication. If you feel that you need a provider who can do this, she will probably not be a right fit for your needs.
Do you offer counseling sessions online?
Currently Dr Ruan is offering telehealth services using a secure, HIPPA-compliant videoconferencing platform, Zoom. Instructions for video chat will be handled privately. When doing online therapy, it is highly recommended that you have a video camera, without which it is much harder for the therapist to make eye contact with you.
For couple/ relationship clients, the practice uses Zoom to offer sessions up to three people, including Dr Ruan simultaneously at the present time. This may require the participant to set up his/her account via Zoom and again the practice can send out a meeting ID when scheduling a session and the participants join by entering the meeting ID.
I’m from another state, do you see cross-state clients?
Dr Ruan is currently licensed in the state of Washington (Virtual and physical), Virtual-Only (Texas, Connecticut, Oregon).
What CPT code will you print on the Superbill if I was to claim out of network expense from my insurance?
Dr Ruan is obligated to show the most accurate billing code to the insurance companies. Since most of her clients are seeing her for couple/family issues, these typically show a V code (not CPT code), since most insurance companies still do not consider family/couple therapy as medically necessary. Since every client’s situation is nuanced, the exact determination of the billing code will have to be considered before it is written on the Superbill.
